Bi-Lingual Client Success Account Manager (CLOSED)
Bi-Lingual Client Success Account Manager
Pacific Debt Relief has been in business since 2002, and is an established, top rated debt relief company. We are invested in our clients and strive to provide them with high quality service.
As a Client Success Manager, you will assist newly enrolled clients by conducting an initial welcome call, building rapport with clients over the first 4-6 months of enrollment, and maintaining client retention. Client interactions take place over the phone, via inbound and outbound calls, and via email or text.
Pacific Debt Relief is looking for candidates with excellent communication skills, who can build rapport with clients and demonstrate Emotional Intelligence. Qualified candidates should have proven experience in fast paced environments where attention to detail is a must.
Our ideal candidate is assertive and friendly, compassionate, empathetic and patient.
Client Success Account Manager Qualifications
- Strong communication and organization skills
- Friendly, assertive personality, can easily build rapport with clients
- Flexible, coachable, positive and patient
- Ability to multitask in a fast paced environment, with excellent attention to detail
- 2+ years experience in Account Management
- Phone Experience preferred
- Ability to type 40 WPM
- College degree preferred, but not required
- Bi-Lingual: Fluent in English and Spanish
Client Success Account Manager Responsibilities
- Scheduled welcome calls and quality assurance calls to build portfolio
- Maintain a portfolio of 150-200 client accounts
- Update client accounts as needed
- Schedule regular follow up and check in appointments with clients
Client Success Account Manager Benefits
- Compensation: Hourly plus aggressive comp plan, **very competitive**
- Paid Time Off and Holiday Pay after 90 days of employment
- Benefits: Medical, Dental, Vision, and 401K all available after 90 day probationary period
Hours:
- Full time position
- M-TH from 8:00am-5:00pm PST
- Friday 8:00am-3:00pm PST
If you feel you have the necessary skill set and meet the requirements above and would like to apply for this position, please submit your resume to carrielozano@pacificdebt.com and our team will follow up with you.
**References should be available upon request. Paid training will be provided.**
This is currently a remote position, applicants should be equipped to work effectively and efficiently in a remote environment
AAP/EEO Statement
Pacific Debt Relief provides equal employment opportunities to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state or local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
