Senior Negotiations Support Team Lead Representative (CLOSED)

Job Title:

Senior Negotiations Support  Team Lead

Job Category:

Non-Exempt

Department/Group:

Negotiations

Span of Control

NA

Location:

Remote

Travel Required:

Never

Level/Salary Range:

$23-$27 DOE

Position Type:

Full time

Reports to:

Sr/Director of Negotiations

Direct reports:

NA

Bonus Eligibility:

NA

Bonus Frequency:

NA

SENIOR NEGOTIATIONS SUPPORT JOB DESCRIPTION:

We are seeking an initiative-taking and experienced Senior Negotiations Support Team Lead to join our team. This  leadership role requires a dynamic individual with proven experience in creditor relations and team leadership. The  ideal candidate will possess strong analytical skills, innovative thinking, and the ability to take initiative. This role not  only encompasses the current responsibilities of the support team, but also aims to elevate the department by  implementing advanced strategies, improving processes, and driving operational efficiency.

ROLE AND RESPONSIBILITIES

Team Performance and Development:

• Monitor and enhance team performance, developing improvement plans.
• Provide training, feedback, and implement quality control measures.
• Lead and participate in projects focused on client satisfaction, operational excellence, and employee  satisfaction.
•  Take ownership of the team’s responsibilities and outcomes, with minimal direction from leadership. • Communication and Documentation:
• Demonstrate professionalism and integrity in all communications.
• Ensure high standards of accuracy and timeliness in documentation.

Interdepartmental Coordination:

• Coordinate with other departments to resolve client issues and address escalated matters.
• Ensure seamless communication between client servicing team and negotiations support.

Debt and Payment Management:

• Guide the team in checking the status of debts eligible for settlement.
• Maintain up-to-date and accurate debt status information.
• Oversee the resolution of uncashed payments by creditors, including troubleshooting and reinstating  pending settlements.
• Coordinate and oversee check-by-phone payment setups.
• Review and resolve pending payments where client reserve accounts lack sufficient funds. o Lead the team in promptly addressing payment issues.

Confidentiality and Professionalism:

• Operate with discretion and confidentiality, protecting all personal information.

Efficiency Improvement:

• Identify opportunities for process improvements and lead the team in implementing solutions to  enhance efficiency and effectiveness.
• Use analytical skills to drive process enhancements and operational efficiency.
• Continuously evaluate and improve current processes to make them better and more efficient.

Will Train Applicant(s)

Qualifications and Skills:

• Proven experience working with creditors and collection agencies.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and a proactive mindset.
• Ability to take initiative and work independently while leading a team.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Detail-oriented with a commitment to accuracy and efficiency.
• Proficient in using Google, Microsoft Office, Trello software and tools for documentation and payment  processing.
• Ability to innovate leveraging technology to streamline processes and improve client experience.  o Demonstrated ability to implement process improvements and drive team performance.

ACCOUNTABILITIES

• KPI Uncashed/Pending payments SLA
• KPI Negotiation Request SLA
• Provide World Class Client Support

BENEFITS

• Health, Dental, Vision available within 90 days of employment
• 401k and FSA
• Company/ Department Outings & Team Building Events
• Paid time off

If you feel you have the necessary skill set and meet the requirements above and would like to apply for this position, please send your resume to carrielozano@pacificdebt.com and our team will follow up with you to let you know what the next steps will be.

**References should be available upon request. Paid training will be provided.**

This is currently a remote position, applicants should be equipped to work effectively and efficiently in a remote environment

AAP/EEO Statement

Pacific Debt Relief provides equal employment opportunities to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state or local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.