Client Success Support Specialist (CLOSED)
Client Success Support Specialist
Pacific Debt Relief has been in business since 2002, and is an established, top rated debt relief company. We are invested in our clients and strive to provide them with high quality service.
As a Support Specialist, you will assist Client Success Managers with reports, and tasks for clients enrolled into the program. Client interactions take place over the phone, via inbound and outbound calls, via email or text.
Pacific Debt Relief is looking for candidates with excellent communication skills, who can build rapport with clients and demonstrate Emotional Intelligence. Qualified candidates should have proven experience in fast paced environments where attention to detail is a must.
Our ideal candidate is assertive and friendly, compassionate, empathetic and patient.
Support Specialist Qualifications
- Strong communication and organization skills
- Friendly, assertive personality, can easily build rapport with clients
- Flexible, coachable, positive and patient
- Ability to multitask in a fast paced environment, with excellent attention to detail
- 1+ years experience in Customer Service
- Phone Experience preferred
- Strong Knowledge of Google Workspace.
- Ability to type 40 WPM
- College degree preferred, but not required
Support Specialist Responsibilities
- Provide support to the Account Management team
- Answer high call volume phone line
- Provide information and support to clients
- Update client accounts when necessary
Support Specialist Qualifications Benefits
- Compensation: $18-$20 per hour, DOE
- Paid Time Off and Holiday Pay after 90 days of employment
- Benefits: Medical, Dental, Vision, and 401K all available after 90 day probationary period
Hours:
- Full time position
- M-TH from 8:00am-5:00pm
- Friday 8:00am-3:00pm
If you feel you have the necessary skill set and meet the requirements above, please apply below or submit your resume to carrielozano@pacificdebt.com and a team member will follow up with you.
**References should be available upon request. Paid training will be provided.**
This is currently a remote position, applicants should be equipped to work effectively and efficiently in a remote environment
AAP/EEO Statement
Pacific Debt Relief provides equal employment opportunities to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state or local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Application Questions:
- How many years of Customer Service experience do you have?
- Are you set up with the proper equipment and space to work remotely?
- Are you willing to undergo a background check, in accordance with local laws/regulations?
