Pacific Debt Relief was founded in 2002 and is an established, top rated debt relief company. We provide financial services by working closely with our clients and our affiliate Creditors.

Client Care

Marketing

Negotiations

Quality Assurance

Sales

Pacific Debt is the nation’s most consumer-friendly debt relief provider with a homebase in downtown San Diego. Our goal is to help people overcome their debt, utilizing the best way that works for their financial goals while offering the highest level of commitment. We have been in business since 2002 and are now one of the leading, debt consolidation companies with a BBB Accredited rating. With over 20 years of success, a strong culture of teamwork, and a commitment to excellence, we continue to grow and evolve,  and we are looking for the right leader to help guide our high-performing sales team to the next level.

The Sales Manager provides strategic leadership, operational oversight, and people development for all Sales functions within Pacific Debt Relief. This role ensures consistent enrollment performance, compliance excellence, and alignment with company goals to drive client acquisition, operational efficiency, and team growth.

Define and execute sales strategies that drive annulment growth, quality assurance, and regulatory compliance.

Translate organizational goals into clear sales targets, KPI frameworks, and performance objectives for all sales teams.

Collaborate with Marketing and Operations to optimize lead flow conversion, and customer experience.

Evaluate sales policies, processes, and scripts to ensure consistency, scalability, and continuous improvement.

Oversee daily Sales operations, ensuring leads are contacted efficiently, follow-up protocols are followed and enrollments meet internal and regulatory standards.

Monitor and analyze sales data using CRM and reporting tools to identify trends, performance gaps, and opportunities for improvement.

Collaborate cross-functionally with Compliance, QU, and IT to drive automation, enhance sales systems, and reduce inefficiencies.

Ensure adherence to ethical sales practices and PDR’s compliance standards in all client interactions.

Provide direct leadership and coaching to Sales Team Leads and Sales Representatives.

Foster a high-performance culture centered on accountability, motivation, and skill development.

Conduct one-on-one and group coaching sessions focused on communication, conversion techniques, and compliance adherence.

Develop leadership plans and identify career progression pathways within the sales department.

Lead with transparency, collaboration, and alignment with PDR’s cultural values.

Partner with Negotiations and Client Services leadership to ensure seamless client handoffs and cohesive customer journeys.

Collaborate with Marketing and Analytics to refine lead generation and improve conversion performance.

Participate in leadership meetings to provide insight on sales trends, projections, and opportunities for strategic alignment.

Bachelor’s degree or equivalent experience preferred

Minimum 3+ years in sales leadership within the debt relief or financial services industry.

Proven ability to lead teams of 20+ in a high-volume, metrics-driven environment.

Deep understanding of debt relief compliance standards (FTC, TSR, and state-specific rules)

Strong communication and coaching skills with a track record of developing top-performing salespeople.

Proficiency with CRM systems (Forth CRM preferred), reporting dashboards, and lead management workflows.

Data-driven mindset with a strong analytical and problem-solving orientation.

Achievement of monthly and quarterly enrollment goals, with  ≥80% of team members meeting individual quotas.

Maintenance of conversion rates, contact rates, and QA compliance above established benchmarks.

Reduction in lead response times and increase in contact-to-enrollment efficiency.

Demonstrated leadership engagement and low turnover within the sales department.

Continuous improvement in training effectiveness and sales process optimization.

Industry leader with a reputation for excellence, compliance, and innovation.

Supportive, team-oriented culture that prompts growth and development.

Competitive compensation with performance-based bonuses.

Comprehensive benefits package and opportunities for advancement.

If you have sales management experience, we want to speak with you!

If you feel you have the necessary skill set and meet the requirements above, please submit your resume to carrielozano@pacificdebt.com, and a team member will follow up with you.

**References should be available upon request. Paid training will be provided.**

This is currently a remote position, applicants should be equipped to work effectively and efficiently in a remote environment

Pacific Debt Relief provides equal employment opportunities to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state or local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Sales Manager **OPEN**

Bulk Negotiations and Creditor Relations Team Leader

Senior Negotiations Support Job Description:

The Bulk Negotiations and Creditor Relations Team Lead will oversee a team of negotiators and administrators, driving performance to meet settlement goals while maintaining strong creditor relations. This role involves team management, process improvement, and inventory management, focusing on increasing revenue and settlement efficiency.

Supervise and manage a team of negotiators and administrators to ensure they meet their monthly settlement goals.

Monitor team performance, address productivity issues, and ensure adherence to KPIs.

Provide support to the Transactions and Negotiations departments as necessary.

Collaborate with bulk partners to develop strategies that increase revenue and settlement efficiency.

Creditor Relations and Inventory Management:

Conduct monthly performance reviews and meetings with creditors and oversee the onboarding process of new creditors.

Maintain and update creditor inventory, ensuring accurate and timely reporting.

Deliver updates to management on inventory, creditor performance, and automation results.

Develop and maintain strong working relationships with creditors.

Analyze reports to identify areas for improvement in creditor performance and implement recommended process changes.

Manage the day-to-day activities of scrub and automation platforms, identifying gaps and ensuring data accuracy.

Oversee the monthly scrub file process, including uploading lists, following up on pending lists, and verifying data accuracy.

Address issues such as overmatched accounts, too many matches, and no matches.

Review daily creditor rejections and conduct creditor intel reviews.

Ensure timely delivery of settlement letters retrieved from scrub partners.

Collaborate with internal and external partners to ensure compliance and efficiency in settlement processes.

Proven experience in a Senior Negotiations role, preferably with experience in both creditor relations and team management.

Strong technical skills with preferred experience with PowerBi.

Advanced knowledge of Microsoft Excel, including pivot tables, macros, and VBA.

Strong analytical skills and the ability to interpret and act on complex data.

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with creditors and team members.

Demonstrated ability to lead and motivate a team to achieve high performance.

Strong organizational skills and attention to detail.

Ability to adapt to changing processes and implement improvements effectively.

KPI – Percentage of generated Fee for department

Streamline processes for improved efficiency

Health, Dental, Vision available within 90 days of employment

Company/ Department Outings & Team Building Events

If you feel you have the necessary skill set and meet the requirements above and would like to apply for this position, please send your resume to carrielozano@pacificdebt.com and our team will follow up with you to let you know what the next steps will be.

Bulk Negotiations Team Lead (CLOSED)

Pacific Debt is the nation’s most consumer-friendly debt relief provider with a homebase in downtown San Diego. Our goal is to help people overcome their debt, utilizing the best way that works for their financial goals while offering the highest level of commitment. We have been in business since 2002 and are now one of the leading debt consolidation companies with a BBB Accredited rating. We expect our employees, at all levels, to be constant students, studying their performance as it pertains to our business and come back stronger for our clients and ourselves each day. We are diligent in  prioritizing our growth, our goals, and mastering ourselves resulting in excellent customer service, exceptional teamwork, and a culture that makes work feel like home. Our values guide everything we do, including how we interact with our employees, our clients, and our business partners.

We are seeking a skilled Legal Negotiator to join our debt settlement company. The ideal candidate will have a strong background in debt resolution, contract negotiations, and an understanding of legal compliance within the financial services industry. The role involves working directly with creditors, attorneys, and clients to negotiate favorable settlements on outstanding debts.

Conduct negotiations with creditors, attorneys, and collection agencies to secure the best possible settlements for clients within specified timelines

Manage a portfolio of cases, ensuring all settlements align with client expectations and company policies

Keep detailed notes and records of all communication with clients and creditors

Prepare and review settlement agreements and ensure all documentation adheres to legal and regulatory standards

Accurately record case activities and outcomes in company systems, ensuring data integrity and confidentiality

Address and resolve disputes or challenges related to settlements

Cultivate and sustain professional rapport with internal teams and affiliates

Ability to work closely with the Negotiations team

Minimum of 1 year experience as a Legal Debt Negotiator

Ability to handle a heavy workload, multitask and be a team player

Exceptional communication skills, both verbal and written

Proven track record of successful negotiation and conflict resolution

Confident in building and maintaining strong client relationships

Ability to provide and maintain an secure, professional remote work environment

Company/Department Outings, Team Building Events

M-TH: 8:00am-5:00pm PST; M-Th: 9:00am-6:00pm EST

F: 8:00am-3:00pm PST. F: 9:00am-4:00pm EST

Competitive commissions are paid monthly based on revenue production

Negotiations Legal Negotiator **OPEN**

We are seeking a proven producer to join our Debt Negotiations team. Individuals with a background in Sales, Account Management, Collections, Negotiations or Customer Service are encouraged to apply.

Providing the highest level of customer service

Determine accounts eligible for settlement based on relevant factors regarding clients account

Negotiating favorable settlements directly with creditors on behalf of our clients

Coordinating with clients the terms of debt resolutions

Work directly with clients to keep them motivated and on track

Ensure basic settlement compliance is met for each settlement

Stay up to date on current practices and policies of major banks and collection agencies

Ability to network and maintain a contact database

Experience in sales, customer service and/or financial services are all highly desirable

Able to produce consistent results in a quota driven environment

Two or four year college degree preferred; however, those with college coursework or relevant experience will be considered.

Fun Company/ Department Outings, Team Building Events

If you feel you have the necessary skill set and meet the requirements above and would like to apply for this position, please apply below or send your resume to carrielozano@pacificdebt.com and our team will follow up with you to let you know what the next steps will be.

How many years of Account Management experience do you have?

How many years of Legal Negotiations do you have?

How many years of Debt Settlement experience do you have?

Are you set up with the proper equipment and space to work remotely?

Are you willing to undergo a background check, in accordance with local laws/regulations?

Debt Negotiator (CLOSED)

                                         Client Success Specialist

Pacific Debt Relief has been in business since 2002, and is an established, top rated debt relief company. We are invested in our clients and strive to provide them with high quality service.

As a Support Specialist,  you will assist the Client Success Managers with reports, and tasks for clients enrolled into the program. Client interactions take place over the phone, via inbound and outbound calls, via email or text.

At Pacific Debt Relief, we are committed to delivering exceptional customer service. Our Client Services Specialists play a key role in ensuring that each client receives personalized and high-quality care throughout their enrollment in the program. This position involves regular interaction with clients to provide updates, answer questions, and offer support, all while maintaining strong relationships and delivering outstanding service. Qualified candidates should have proven experience in fast paced environments where attention to detail is a must.

Client Success Specialist Skills & Qualifications

Excellent verbal and written communication skills

Exceptional time management and multitasking skills

Ability to work independently as well as in a team environment

Adaptable and flexible in response to changes

Client Success Specialist Key Responsibilities

Provide exceptional customer service, building and maintaining strong client relationships

Set clear expectations during the initial stages of the client’s program (Welcome to Intro calls)

Offer timely and informative updates to clients throughout their program

Assess client needs and provide accurate, empathetic, and helpful assistance

Handle a high volume of inbound and outbound calls, emails, texts, and voicemails efficiently

Ensure timely follow-up with clients for scheduled appointments

Collaborate effectively with the team members to meet goals and targets

Document all client interactions accurately in the CRM system

Consistently meet or exceed personal and team performance targets

Client Success Specialist Qualifications Benefits

Paid Time Off and Holiday Pay after 90 days of employment

Benefits: Medical, Dental, Vision, and 401K all available after 90 day probationary period

All hours are to be worked in  Pacific Standard Time zone

If you feel you have the necessary skill set and meet the requirements above, please submit your resume to carrielozano@pacificdebt.com and a team member will follow up with you.

This is currently a remote position, applicants should be equipped to work effectively and efficiently in a remote environment and must meet the following workspace requirements;

Employees must have a suitable place to work free from distractions and noise that could interfere with their assigned duties. This will be confirmed during regular interactions with their manager, including 1-1s, call monitoring sessions, etc. Before being granted the ability to work remotely, employees must provide a photo of the workspace to PDR.

Compatible computer system requirements (Laptop or Desktop)

Minimum Processor: Intel i5, 6th Generation AMD Ryzen 5

Minimum Processor: Intel i5, 6th Generation

Two Monitors (Or a second monitor attached to laptop) required

Compatible PC Camera for video chats required

A wired PC headset for secure communications

Client Success Specialist (CLOSED)

Pacific Debt Relief is looking for an experienced fronter to begin by assisting our Inside Sales team and develop new business. You will be contacting warm leads and transferring qualified candidates to our Senior Enrollment Advisors.

This is a Developmental position and we are looking for applicants that are quick learners, open to growth opportunities and have the aspiration to move into a Sales role. After learning the industry and how Pacific Debt Relief operates a performance based transition to the Inside Sales team would be considered.

Sales Development Representative Responsibilities:

Make warm calls to consumers in need of debt relief assistance.

Follow up on scheduled appointments with prospective candidates, utilizing phone, email and SMS.

Consult with consumers to determine whether debt relief with Pacific Debt is appropriate for their situation.

Collect and enter pertinent data in our cloud based CRM

Sales Development Representative Qualifications:

Persistence and determination to succeed.

Strong telephone presence and interpersonal skills.

Must be personable, demonstrate empathy as well as the ability to overcome objections.

Minimum of one year of phone experience. Sales experience is preferred.

Time management skills to maximize productivity and attain daily, weekly and monthly goals.

Must be comfortable with a fast paced environment with monthly production goals.

Eligibility to work in the US, must pass a background check.

Sales Development Representative Benefits:

Health insurance plan as well as dental and vision available within 90 days of employment

Base hourly rate of $16 - $18 per hour (DOE)

If you have sales experience, we want to speak with you!

If you feel you have the necessary skill set and meet the requirements above, please apply below or submit your resume to carrielozano@pacificdebt.com, and a team member will follow up with you.

You have requested that Indeed ask candidates the following questions:

How many years of Inside Sales experience do you have?

Sales Development Representative (CLOSED)

Pacific Debt is the nation’s most consumer-friendly debt relief provider with a homebase in downtown San Diego. Our goal is to help people overcome their debt, utilizing the best way that works for their financial goals while offering the highest level of commitment. We have been in business since 2002 and are now one of the leading, debt consolidation companies with a BBB Accredited rating. We expect our employees, at all levels, to be constant students, studying their performance as it pertains to our business and come back stronger for our clients and ourselves each day. We are diligent in prioritizing our growth, our goals, and mastering ourselves resulting in excellent customer service, exceptional teamwork, and a culture that makes work feel like home. Our values determine how we interact with our employees, our clients, and our business partners.

Pacific Debt Relief is  seeking top producing Inside Sales reps to aid in our growing team. The position is fully remote and our top reps enjoy great earnings and benefits. Qualified candidates should have proven industry experience and enjoy working in a fast paced environment.

Inside Sales Representative Responsibilities:

Consult with prospective clients over the phone and review all of their options for debt relief. We take a consultative approach to our enrollments, so you must be friendly, quick thinking and empathetic with strong verbal and telephone skills.

Our enrollment agreements are sent electronically via a web based CRM and Docusign. You must be comfortable with computers, data entry and some multi-tasking. Patience is required while walking our clients through the enrollment process.

Manage a queue of prospective clients and remain focused throughout the day - you will be making outbound dials, taking inbound inquires as well as following up with calendar appointments. We have very strong leads, there is no cold calling.

Our enrollment agreements are sent electronically via a web based CRM and Docusign. You must be comfortable with computers, data entry and multi-tasking. Patience is required while walking our clients through the enrollment process.

Manage a queue of prospective clients and remain focused throughout the day - you will be making outbound dials, taking inbound inquiries as well as following up with calendar appointments. We have very strong leads, there is no cold calling.

Client enrollment consists of a detailed explanation of their paperwork, walking them through step-by-step,  and preparing them for the next steps of their enrollment.

Inside Sales Representative Qualifications:

Two years or more of inside sales experience

Strong ability to communicate, negotiate and overcome objections, as well as to articulate a clear plan of action to our clients

Must be honest and ethical. We don't sugar-coat our program or mislead clients. Calls are monitored to ensure that our employees sell our program the "right way".

We do a background screening for all candidates, applicants with fraudulent activities of any kind will not be reviewed. Our company has an A+ rating with the BBB and is a member of several trade associations so we only hire employees who we feel reflect those values.

Must be a hard worker, who can stay positive throughout the day while dialing.

Must be coachable. We offer feedback to help you succeed, so it is important that you are open to coaching and are able to take that information and apply it while dialing.

Track record of success and the ability to close business

Base hourly rate of $18 - $20 per hour (DOE)

Commission paid monthly in addition to hourly rate. Ramp up period to maximum earnings potential is approx 3 months.

Salary: Hourly Base + Competitive Commission + Bonuses

Wednesday-Thursday-Friday: 11:00am-8:00pm

If you have consultative sales experience, we want to speak with you! To apply for this position, please apply below or email your resume to carrielozano@pacificdebt.com and a team member will follow up with you.

****Spots are limited and highly competitive****

Are you you willing to undergo and background check?

Sales Manager OPEN

Bulk Negotiations Team Lead (CLOSED)

Negotiations Legal Negotiator OPEN

Debt Negotiator (CLOSED)

Client Success Specialist (CLOSED)

Sales Development Representative (CLOSED)

Inside Sales Representative (CLOSED)