Pacific Debt Relief was founded in 2002 and is an established, top rated debt relief company. We provide financial services by working closely with our clients and our affiliate Creditors.

Client Care

Marketing

Negotiations

Quality Assurance

Sales

Bulk Negotiations and Creditor Relations Team Leader

Senior Negotiations Support Job Description:

The Bulk Negotiations and Creditor Relations Team Lead will oversee a team of negotiators and administrators, driving performance to meet settlement goals while maintaining strong creditor relations. This role involves team management, process improvement, and inventory management, focusing on increasing revenue and settlement efficiency.

Supervise and manage a team of negotiators and administrators to ensure they meet their monthly settlement goals.

Monitor team performance, address productivity issues, and ensure adherence to KPIs.

Provide support to the Transactions and Negotiations departments as necessary.

Collaborate with bulk partners to develop strategies that increase revenue and settlement efficiency.

Creditor Relations and Inventory Management:

Conduct monthly performance reviews and meetings with creditors and oversee the onboarding process of new creditors.

Maintain and update creditor inventory, ensuring accurate and timely reporting.

Deliver updates to management on inventory, creditor performance, and automation results.

Develop and maintain strong working relationships with creditors.

Analyze reports to identify areas for improvement in creditor performance and implement recommended process changes.

Manage the day-to-day activities of scrub and automation platforms, identifying gaps and ensuring data accuracy.

Oversee the monthly scrub file process, including uploading lists, following up on pending lists, and verifying data accuracy.

Address issues such as overmatched accounts, too many matches, and no matches.

Review daily creditor rejections and conduct creditor intel reviews.

Ensure timely delivery of settlement letters retrieved from scrub partners.

Collaborate with internal and external partners to ensure compliance and efficiency in settlement processes.

Proven experience in a Senior Negotiations role, preferably with experience in both creditor relations and team management.

Strong technical skills with preferred experience with PowerBi.

Advanced knowledge of Microsoft Excel, including pivot tables, macros, and VBA.

Strong analytical skills and the ability to interpret and act on complex data.

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with creditors and team members.

Demonstrated ability to lead and motivate a team to achieve high performance.

Strong organizational skills and attention to detail.

Ability to adapt to changing processes and implement improvements effectively.

KPI – Percentage of generated Fee for department

Streamline processes for improved efficiency

Health, Dental, Vision available within 90 days of employment

Company/ Department Outings & Team Building Events

If you feel you have the necessary skill set and meet the requirements above and would like to apply for this position, please send your resume to carrielozano@pacificdebt.com and our team will follow up with you to let you know what the next steps will be.

**References should be available upon request. Paid training will be provided.**

This is currently a remote position, applicants should be equipped to work effectively and efficiently in a remote environment

Pacific Debt Relief provides equal employment opportunities to all employees and job seekers without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other protected characteristic under federal, state or local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Bulk Negotiations Team Lead (CLOSED)

Pacific Debt is the nation’s most consumer-friendly debt relief provider with a homebase in downtown San Diego. Our goal is to help people overcome their debt, utilizing the best way that works for their financial goals while offering the highest level of commitment. We have been in business since 2002 and are now one of the leading debt consolidation companies with a BBB Accredited rating. We expect our employees, at all levels, to be constant students, studying their performance as it pertains to our business and come back stronger for our clients and ourselves each day. We are diligent in  prioritizing our growth, our goals, and mastering ourselves resulting in excellent customer service, exceptional teamwork, and a culture that makes work feel like home. Our values guide everything we do, including how we interact with our employees, our clients, and our business partners.

We are seeking a skilled Legal Negotiator to join our debt settlement company. The ideal candidate will have a strong background in debt resolution, contract negotiations, and an understanding of legal compliance within the financial services industry. The role involves working directly with creditors, attorneys, and clients to negotiate favorable settlements on outstanding debts.

Conduct negotiations with creditors, attorneys, and collection agencies to secure the best possible settlements for clients within specified timelines

Manage a portfolio of cases, ensuring all settlements align with client expectations and company policies

Keep detailed notes and records of all communication with clients and creditors

Prepare and review settlement agreements and ensure all documentation adheres to legal and regulatory standards

Accurately record case activities and outcomes in company systems, ensuring data integrity and confidentiality

Address and resolve disputes or challenges related to settlements

Cultivate and sustain professional rapport with internal teams and affiliates

Ability to work closely with the Negotiations team

Minimum of 1 year experience as a Legal Debt Negotiator

Ability to handle a heavy workload, multitask and be a team player

Exceptional communication skills, both verbal and written

Proven track record of successful negotiation and conflict resolution

Confident in building and maintaining strong client relationships

Ability to provide and maintain an secure, professional remote work environment

Company/Department Outings, Team Building Events

M-TH: 8:00am-5:00pm PST; M-Th: 9:00am-6:00pm EST

F: 8:00am-3:00pm PST. F: 9:00am-4:00pm EST

Competitive commissions are paid monthly based on revenue production

Negotiations Legal Negotiator (CLOSED)

Pacific Debt is the nation’s most consumer-friendly debt relief provider with a homebase in downtown San Diego. Our goal is to help people overcome their debt, utilizing the best way that works for their financial goals while offering the highest level of commitment. We have been in business since 2002 and are now one of the leading debt settlement companies with a BBB Accredited rating. We expect our employees, at all levels, to be constant students, studying their performance as it pertains to our business and come back stronger for our clients and ourselves each day. We are diligent in prioritizing our growth, our goals, and mastering ourselves resulting in excellent customer service, exceptional teamwork, and a culture that makes work feel like home. Our values determine how we interact with our employees, our clients, and our business partners.

We are seeking a proven producer to join our Debt Negotiations team. Individuals with a background in Sales, Negotiations, Account Management, and Collections, are encouraged to apply.

Analyze clients’ debt portfolios to identify potential settlement opportunities based on industry knowledge and company standards

Collaborate with clients to develop personalized debt settlement strategies that align with their financial capabilities

Negotiate with creditors, lenders, and collection agencies to secure favorable settlement terms on behalf of clients

Advocate for clients’ interests while maintaining a professional and collaborative demeanor during negotiations

Pitch and present settlement offers to clients, explaining the benefits and implications of each proposed settlement opportunity

Provide accurate and transparent information to clients about the settlement process, potential outcomes, and associated timelines

Keep detailed records of all communication, negotiation progress, and settlements achieved for documentation and compliance purposes

Stay up-to-date with industry trends, regulations, and best practices related to debt negotiation and settlement

Cultivate and sustain professional rapport with internal teams and clients

Work with existing lending partners to identify pre-qualified candidates within out existing client base

Communicate regularly with our partner lenders to understand compliant, qualifications, and funded loans

Assist pre-qualified candidates through the loan process to get loans funded as quickly as possible

Create marketing resources and materials for us in client reach out vie Email, SMS, and phone

Negotiate and settle eligible debts utilizing loan proceeds within company guidelines and timelines

Collaborate with our negotiation team to effectively settle all debts within a short time frame

Advocate for clients’ interested while maintaining a professional and collaborative demeanor during negotiations

Provide accurate and transparent information to clients about loan terms, the settlement process, potential outcomes, and associate timelines

Negotiations Loan Coordinator Qualifications:

Confident in negotiating with the highest standards of honesty, integrity, and ethics

Experience in sales, and/or financial services are highly desirable

Ability to handle a heavy workload, multitask and be a team player while producing consistent results in a quota driven environment

Strong communication and analytical skills

Ability to network and maintain a contact database

Two or four year college degree preferred; however, thoe with college coursework or relevant experience will be considered

Fun Company/ Department Outings, Team Building Events

Competitive performance based commissions are paid monthly

Debt Negotiations Loan Coordinator (CLOSED)

Bi-Lingual Client Success Account Manager

Pacific Debt Relief has been in business since 2002, and is an established, top rated debt relief company. We are invested in our clients and strive to provide them with high quality service.

As a Client Success Manager,  you will assist newly enrolled clients by conducting an initial welcome call, building rapport with clients over the first 4-6 months of enrollment, and maintaining client retention. Client interactions take place over the phone, via inbound and outbound calls, and via email or text.

Pacific Debt Relief is looking for candidates with excellent communication skills, who can build rapport with clients and demonstrate Emotional Intelligence. Qualified candidates should have proven experience in fast paced environments where attention to detail is a must.

Our ideal candidate is assertive and friendly, compassionate, empathetic and patient.

Client Success Account Manager Qualifications

Strong communication and organization skills

Friendly, assertive personality, can easily build rapport with clients

Flexible, coachable, positive and patient

Ability to multitask in a fast paced environment, with excellent attention to detail

2+ years experience in Account Management

College degree preferred, but not required

Bi-Lingual: Fluent in English and Spanish

Client Success Account Manager Responsibilities

Scheduled welcome calls and quality assurance calls to build portfolio

Maintain a portfolio of 150-200 client accounts

Schedule regular follow up and check in appointments with clients

Compensation: Hourly plus aggressive comp plan, **very competitive**

Paid Time Off and Holiday Pay after 90 days of employment

Benefits: Medical, Dental, Vision, and 401K all available after 90 day probationary period

If you feel you have the necessary skill set and meet the requirements above and would like to apply for this position, please submit your resume to carrielozano@pacificdebt.com and our team will follow up with you.

Bi-Lingual Client Success Account Manager (CLOSED)

We are seeking a proven producer to join our Debt Negotiations team. Individuals with a background in Sales, Account Management, Collections, Negotiations or Customer Service are encouraged to apply.

Providing the highest level of customer service

Determine accounts eligible for settlement based on relevant factors regarding clients account

Negotiating favorable settlements directly with creditors on behalf of our clients

Coordinating with clients the terms of debt resolutions

Work directly with clients to keep them motivated and on track

Ensure basic settlement compliance is met for each settlement

Stay up to date on current practices and policies of major banks and collection agencies

Experience in sales, customer service and/or financial services are all highly desirable

Able to produce consistent results in a quota driven environment

Two or four year college degree preferred; however, those with college coursework or relevant experience will be considered.

If you feel you have the necessary skill set and meet the requirements above and would like to apply for this position, please apply below or send your resume to carrielozano@pacificdebt.com and our team will follow up with you to let you know what the next steps will be.

How many years of Account Management experience do you have?

How many years of Legal Negotiations do you have?

How many years of Debt Settlement experience do you have?

Are you set up with the proper equipment and space to work remotely?

Are you willing to undergo a background check, in accordance with local laws/regulations?

Debt Negotiator (CLOSED)

SENIOR NEGOTIATIONS SUPPORT JOB DESCRIPTION:

We are seeking an initiative-taking and experienced Senior Negotiations Support Team Lead to join our team. This  leadership role requires a dynamic individual with proven experience in creditor relations and team leadership. The  ideal candidate will possess strong analytical skills, innovative thinking, and the ability to take initiative. This role not  only encompasses the current responsibilities of the support team, but also aims to elevate the department by  implementing advanced strategies, improving processes, and driving operational efficiency.

Monitor and enhance team performance, developing improvement plans.

Provide training, feedback, and implement quality control measures.

Lead and participate in projects focused on client satisfaction, operational excellence, and employee  satisfaction.

 Take ownership of the team’s responsibilities and outcomes, with minimal direction from leadership. • Communication and Documentation:

Demonstrate professionalism and integrity in all communications.

Ensure high standards of accuracy and timeliness in documentation.

Coordinate with other departments to resolve client issues and address escalated matters.

Ensure seamless communication between client servicing team and negotiations support.

Guide the team in checking the status of debts eligible for settlement.

Maintain up-to-date and accurate debt status information.

Oversee the resolution of uncashed payments by creditors, including troubleshooting and reinstating  pending settlements.

Coordinate and oversee check-by-phone payment setups.

Review and resolve pending payments where client reserve accounts lack sufficient funds. o Lead the team in promptly addressing payment issues.

Operate with discretion and confidentiality, protecting all personal information.

Identify opportunities for process improvements and lead the team in implementing solutions to  enhance efficiency and effectiveness.

Use analytical skills to drive process enhancements and operational efficiency.

Continuously evaluate and improve current processes to make them better and more efficient.

Proven experience working with creditors and collection agencies.

Strong leadership and team management skills.

Excellent problem-solving abilities and a proactive mindset.

Ability to take initiative and work independently while leading a team.

Excellent organizational and time management skills.

Strong communication and interpersonal skills.

Detail-oriented with a commitment to accuracy and efficiency.

Proficient in using Google, Microsoft Office, Trello software and tools for documentation and payment  processing.

Ability to innovate leveraging technology to streamline processes and improve client experience.  o Demonstrated ability to implement process improvements and drive team performance.

Senior Negotiations Support Team Lead Representative (CLOSED)

                                         Client Success Specialist

As a Support Specialist,  you will assist the Client Success Managers with reports, and tasks for clients enrolled into the program. Client interactions take place over the phone, via inbound and outbound calls, via email or text.

At Pacific Debt Relief, we are committed to delivering exceptional customer service. Our Client Services Specialists play a key role in ensuring that each client receives personalized and high-quality care throughout their enrollment in the program. This position involves regular interaction with clients to provide updates, answer questions, and offer support, all while maintaining strong relationships and delivering outstanding service. Qualified candidates should have proven experience in fast paced environments where attention to detail is a must.

Client Success Specialist Skills & Qualifications

Excellent verbal and written communication skills

Exceptional time management and multitasking skills

Ability to work independently as well as in a team environment

Adaptable and flexible in response to changes

Client Success Specialist Key Responsibilities

Provide exceptional customer service, building and maintaining strong client relationships

Set clear expectations during the initial stages of the client’s program (Welcome to Intro calls)

Offer timely and informative updates to clients throughout their program

Assess client needs and provide accurate, empathetic, and helpful assistance

Handle a high volume of inbound and outbound calls, emails, texts, and voicemails efficiently

Ensure timely follow-up with clients for scheduled appointments

Collaborate effectively with the team members to meet goals and targets

Document all client interactions accurately in the CRM system

Consistently meet or exceed personal and team performance targets

Client Success Specialist Qualifications Benefits

All hours are to be worked in  Pacific Standard Time zone

If you feel you have the necessary skill set and meet the requirements above, please submit your resume to carrielozano@pacificdebt.com and a team member will follow up with you.

This is currently a remote position, applicants should be equipped to work effectively and efficiently in a remote environment and must meet the following workspace requirements;

Employees must have a suitable place to work free from distractions and noise that could interfere with their assigned duties. This will be confirmed during regular interactions with their manager, including 1-1s, call monitoring sessions, etc. Before being granted the ability to work remotely, employees must provide a photo of the workspace to PDR.

Compatible computer system requirements (Laptop or Desktop)

Minimum Processor: Intel i5, 6th Generation AMD Ryzen 5

Minimum Processor: Intel i5, 6th Generation

Two Monitors (Or a second monitor attached to laptop) required

Compatible PC Camera for video chats required

A wired PC headset for secure communications

Client Success Specialist (CLOSED)

As a Support Specialist,  you will assist Client Success Managers with reports, and tasks for clients enrolled into the program. Client interactions take place over the phone, via inbound and outbound calls, via email or text.

Provide support to the Account Management team

Provide information and support to clients

Support Specialist Qualifications Benefits

If you feel you have the necessary skill set and meet the requirements above, please apply below or submit your resume to carrielozano@pacificdebt.com and a team member will follow up with you.

How many years of Customer Service experience do you have?

Client Success Support Specialist (CLOSED)

Pacific Debt Relief is looking for an experienced fronter to begin by assisting our Inside Sales team and develop new business. You will be contacting warm leads and transferring qualified candidates to our Senior Enrollment Advisors.

This is a Developmental position and we are looking for applicants that are quick learners, open to growth opportunities and have the aspiration to move into a Sales role. After learning the industry and how Pacific Debt Relief operates a performance based transition to the Inside Sales team would be considered.